At O’Neill & Nunn Bush Shop on ModernStyleSale.com, we’re committed to bringing you coastal-inspired apparel and footwear with seamless shopping experience from beach to street. Below you’ll find all the details about our shipping and hassle-free return policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. Some destinations may require additional delivery time.

Returns & Exchanges

We stand behind our coastal-inspired products with our 15-Day Coastal Style Guarantee. If you’re not completely satisfied with your purchase, follow our simple return process below.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and with all original tags attached
  • Return Shipping: Customer’s responsibility (unless item arrived damaged or incorrect)

Step-by-Step Return Process

  1. Initiate Your Return
    Email our customer care team at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer an exchange or refund
  2. Package Your Items
    Securely pack your return in the original packaging when possible, including all tags and labels. For footwear (loafers, oxfords, sneakers, etc.), please include the original shoe box.
  3. Ship Your Return
    Send your package to:
    ModernStyleSale Returns
    1775 Layman Avenue
    Jacksonville, US 28540

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Payment Method: Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Credit Card Timing: Refunds typically appear within 5-10 business days, depending on your bank

Exchange Requests

For size or color exchanges on eligible items:

  • Follow the standard return process
  • Specify your desired replacement in your email
  • We’ll ship your new item once we receive the return

Note: Exchanges are subject to availability. If your preferred item is out of stock, we’ll issue a refund instead.

Non-Returnable Items

To maintain quality and hygiene standards for our coastal community, these items cannot be returned:

  • All swimwear (for hygiene reasons)
  • Water sports gear with removed safety tags
  • Customized sporting goods
  • Items showing signs of wear or without original tags

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear ModernStyleSale Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Items to return:
– [Product Name] (Size: [Size], Color: [Color])
– [Reason for return] [For exchanges:] I would like to exchange for:
– [Product Name] (Size: [Size], Color: [Color])

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Need Help?

Our customer care team is happy to assist with any questions about returns for your coastal apparel or comfortable footwear. Contact us at [email protected].

Thank you for being part of the ModernStyleSale community—where beach-to-street style meets effortless shopping.