Welcome to ModernStyleSale’s FAQ page! We’re here to help you navigate your coastal-inspired shopping experience with ease. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.

About Our Store

What is ModernStyleSale’s style and product focus?
ModernStyleSale specializes in surf-inspired apparel and comfort footwear, offering a coastal-cool lifestyle collection. Our products range from swimwear and water sports gear to casual footwear like loafers and sneakers, perfect for your beachside adventures or relaxed everyday wear.
Who is your target customer?
Our ideal customers are coastal lifestyle enthusiasts who appreciate comfortable, stylish apparel that transitions seamlessly from beach to street. Whether you’re a surfer, beachgoer, or just love the relaxed coastal aesthetic, we’ve got your wardrobe covered.

Product Questions

What brands do you carry?
We proudly feature premium brands like O’Neill for swimwear and Nunn Bush for footwear, along with other quality brands that fit our coastal lifestyle theme.
How do I choose the right size?
Each product page includes detailed size charts. We recommend measuring yourself and comparing with our charts for the best fit. If you’re between sizes, consider sizing up for a more relaxed fit or down for a snugger feel.
Do you offer seasonal collections?
Yes! We regularly update our inventory with seasonal must-haves, from summer swimwear to cozy winter sweaters, always maintaining our coastal-cool aesthetic.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get them to you fast! If you need to modify or cancel, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Good to know: All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a tracking number via email as soon as your package ships.
What shipping options are available?
We offer two convenient shipping methods:

Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)
Do you ship internationally?
Yes! We ship worldwide, though delivery to some Asian countries and remote areas may not be available. Please note that international shipments may be subject to customs fees, import duties, and taxes which are the customer’s responsibility.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey from our Jacksonville warehouse to your doorstep!

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, in original condition with tags attached. Simply contact our customer service team at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method.

Contact Information

How can I contact customer service?
Our friendly team is always happy to help! Email us at [email protected] for any questions about your order, products, or our services.
Where is your company located?
ModernStyleSale is headquartered at:
1775 Layman Avenue, Jacksonville, US 28540
Coastal Living Made Easy: At ModernStyleSale, we’re committed to bringing you quality surf-inspired apparel and comfort footwear with seamless service from our warehouse to your doorstep. Happy shopping!